At Bay Bullion we try to make purchasing as simple as possible while upholding our legal obligations and protection of your privacy.
- Bay Bullion only accepts orders online through our website. We do not accept emailed orders, phone orders or international orders.
- Bay Bullion is New Zealand based and we do not accept or process orders from outside of New Zealand.
- Payment is required within 2 business days of placing your order via direct bank deposit as indicated on your Order confirmation after purchase. We do not accept over the phone credit card payments or payments from international bank accounts.
- Bay Bullion reserves the right to cancel any order not paid for within 2 business days unless prior arrangements have been made between both parties.
- Expect your order to ship next day after your payment is received.
- We strongly recommend Tracked & Signature required to your chosen courier address used during checkout.
- We will email you a tracking number when your order ships so you can monitor your parcel movements.
- We will not be responsible for any loss of any delivery where you have an ATL "Authority to Leave" agreement in place with your courier company or have anyone other than yourself sign for your parcel.
- Bay Bullion considers the delivery complete upon confirmation of parcel delivery via the tracking number.
- We do not ship to PO Boxes or Private Bags